Culinary Agents is working with the team at The Mermaid Holding Co. to connect them with talented hospitality professionals.
The Mermaid Holding Co. - Now Hiring: General Manager
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Job Title: General Manager Salary Annualized 85,000 to 110,000 Job Summary: The General Manager is responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and maximizing profitability. They will lead and motivate the team, maintain high standards of quality, cleanliness, and safety, and drive revenue growth through effective marketing strategies and operational efficiency. Responsibilities: Leadership and Team Management: Train, and supervise staff members, fostering a positive and productive work environment. Set performance expectations, provide regular feedback, and conduct performance evaluations. Motivate team members to achieve operational excellence and exceed customer expectations. Operations Management: Oversee all aspects of restaurant operations, including but not limited to, food preparation, service, inventory management, and facility maintenance. Ensure compliance with health and safety regulations, sanitation standards, and company policies. Develop and implement operational procedures to optimize efficiency and productivity. Customer Satisfaction: Uphold high standards of customer service, addressing any concerns or complaints promptly and effectively. Monitor customer feedback and implement improvements to enhance the overall dining experience. Build rapport with customers to foster loyalty and repeat business. Financial Management: Develop and manage budgets, forecasting revenue and expenses accurately. Monitor financial performance against targets, identifying areas for cost control and revenue enhancement. Implement pricing strategies and promotions to drive sales and profitability. Prepare and analyze Profit and Loss statements (P&Ls), identifying opportunities for cost savings and revenue growth. Develop and maintain employee schedules, ensuring adequate staffing levels to meet operational demands while controlling labor costs. Payroll Duties: Oversee payroll processing, ensuring accuracy and timeliness in employee compensation. Maintain payroll records and documentation in compliance with legal and regulatory requirements. Address payroll-related inquiries and resolve any discrepancies or issues promptly. Inventory and Supply Chain Management: Oversee inventory levels and procurement processes to ensure adequate stock levels while minimizing waste and controlling costs. Maintain relationships with suppliers, negotiating contracts and pricing terms to optimize value. Implement inventory tracking systems and conduct regular audits to ensure accuracy. Knowledge and Skills: Restaurant Management: In-depth understanding of restaurant operations, including food preparation, service standards, and regulatory compliance. Leadership and Team Building: Ability to inspire and motivate a diverse team, fostering a culture of excellence, collaboration, and accountability. Financial Acumen: Proficiency in budgeting, financial analysis, and cost control measures to maximize profitability. Customer Service Excellence: Dedication to delivering exceptional customer service and resolving issues effectively to ensure customer satisfaction and loyalty. Marketing and Sales: Knowledge of marketing principles and techniques, with the ability to develop and implement effective marketing strategies to drive sales and revenue growth. Inventory and Supply Chain Management: Understanding of inventory control processes, procurement best practices, and supply chain management principles to optimize inventory levels and minimize costs. Software Skills: Knowledge or understanding of restaurant management software such as Toast, 7Shifts, Avero, and proficiency in productivity tools like Outlook is a plus. Understanding & Coaching on the “Mermaid Way” Qualifications: Experience Requirement: Minimum of 5 years of experience in a General Manager role or restaurant management, demonstrating a proven track record of success in leading and managing restaurant operations. Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred. Proven experience in restaurant management, with a track record of success in achieving operational and financial targets. Strong communication, interpersonal, and problem-solving skills. Proficiency in computer applications, including POS systems, MS Office Suite, and inventory management software. Proven experience in the food industry, preferably in a managerial role.- Strong cash handling skills and financial acumen.- Knowledge of coffee preparation techniques is a plus.- Excellent team management and supervisory skills.- Background in hospitality, hotel management, or culinary arts is advantageous.- Proficient in interviewing and training staff members effectively. Working Conditions: The General Manager will work in a fast-paced restaurant environment, requiring flexibility in working hours, including evenings, weekends, and holidays. may also be required to stand for extended periods and lift heavy objects occasionally.
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